Castelle FaxPress Email Gateway Install
From Support
Contents |
Installing Castelle FaxPress Email Gateway
| If you have a question or seek clarification, please call Technical Support. |
Please follow these instructions carefully to install Castelle FaxPress Email Gateway. If you experience any difficulties, you can refer to Castelle FaxPress Email Gateway's Troubleshooting page or contact Technical Support.
NOTE: If you are installing on Windows Server 2003 please read these instructions first.
Before You Install
Prerequisites | Corequisites | Upgrade | Optional |
|---|---|---|---|
| This software must be present prior to running the Castelle FaxPress Email Gateway installation. | There are no software products from RJS that must be present in order for this product to work as designed. | There is no upgrade necessary after installation. | Only install this software if your process requires it. For clarification, contact Technical Support. |
Installation
When installing FaxPress Email gateway exclusively for use by RJSFAX, please note these revisions to the Castelle documentation.
In all other circumstances, please refer to Castelle's documentation & Castelle's installation support team.
1. Create user
Create a local administrator (EMAILGATE) with password (GATEEMAIL) and log into the computer as this user.
2. Install the services:
Start > Run > Type 'cmd'
At the control window, use the 'cd' command to go to C:\Program Files\Castelle\FaxPress\Email Gateway (or the install directory, if different)
Inside Email Gateway should be emailgate.exe and noticegate.exe: run these two commands
emailgate -i noticegate -i
Right-click on My Computer > Manage > Services and check for these two services:
FaxPress Inbound Email Gateway FaxPress Outbound Email Gateway
Right-click and for each service, set the log on user as the user you created in step 1.
Start both services.
Reboot the machine, and email gateway should now be active.
3. Troubleshooting
There are a couple tools that are useful.
First, opening the temp directory and watching it as you conduct tests will help you determine where things are failing; if you are sending a test from RJSFAX, and a pdf file arrives in the Email Gateway temp directory, but is never faxed, then the problem is somewhere between the Email Gateway and Faxmain.
Secondly, in the C:\Program Files\Castelle\Email Gateway is a text log file named EmailTrace. If things are working on the iSeries side, then this file is invaluable for troubleshooting the Castelle side.
If you need additional support, please call RJS Support or [http://www.castelle.com/support/
After You Install
If you are not already licensed, please read the licensing information and contact Technical Support. Feel free to search the documentation and troubleshooting help or ask Technical Support for any questions you may have.
| Upgrade | License | Documentation | Troubleshooting |
