Duplicate or Double Documents Showing Up in WebDocs Search

From Support

If you have a question or seek clarification, please call Technical Support.

Problem:

While doing a WebDocs document search, double document hits are showing up in the search results for each document found.

Solution:

Please be aware that if the same user ID is set up in upper and lower case in WebDocs iSeries, it may appear that double documents show up when doing a document search or viewing workflow items.

This is a by-product of our adding case-insensitive searching in WebDocs iSeries Edition V1.78.

Make sure the same user only exists once in the WebDocs system user table whether upper or lower case.