Error -2147352567 from WinSpool/400 Electronic Forms Print Server and cannot launch FormDocs Filler or Designer

From Support

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Problem:

Customer installed something onto the Server PC (in this case, they installed the HP Web JetAdmin). Since that point, the Print Server errors on every report with an error code -2147352567. The exact error that was received was:

After this, the customer could not longer launch either the FormDocs Filler or the FormDocs Designer. The application would start to show the splash screen and then simply die.

The Event Viewer contained a logged error message that eventually lead us to the solution (Error may be different...):

Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1000 Date: 2/20/2006 Time: 12:19:36 PM User: N/A Computer: SERVER-CPD Description: Faulting application FDD.EXE, version 7.0.0.22, faulting module MGXLUI_F.DLL, version 8.0.1.0, fault address 0x000046b7.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 41 70 70 6c 69 63 61 74 Applicat 0008: 69 6f 6e 20 46 61 69 6c ion Fail 0010: 75 72 65 20 20 46 44 44 ure FDD 0018: 2e 45 58 45 20 37 2e 30 .EXE 7.0 0020: 2e 30 2e 32 32 20 69 6e .0.22 in 0028: 20 4d 47 58 4c 55 49 5f MGXLUI_ 0030: 46 2e 44 4c 4c 20 38 2e F.DLL 8. 0038: 30 2e 31 2e 30 20 61 74 0.1.0 at 0040: 20 6f 66 66 73 65 74 20 offset 0048: 30 30 30 30 34 36 62 37 000046b7

Solution:

After several attempts to reinstall applications we found that "MGXLUI_F.DLL" mentioned in the Event Viewer was a component of a Minolta Printer. It turns out that the HP JetAdmin had corrupted (or maybe even overwritten) this file and the driver was now corrupted. the customer had the corrupt printer assigned as the default printer.

Try changing the default printer. If it is corrupt, you may not always receive and error message.