Error return codes from RJS Native Email Products

From Support

The return codes listed in this document relate to the SMTP/400, Email Report Server/400 and Mail Blast/400 products and potential error return codes that can occur in the job log.

Contents 1 Error 00001 2 Error 00002 3 Error 00003 4 Error 00004 5 Error 00005 6 Error 00006 7 Error 00007 8 Error 00008 9 Error 00009 10 Error 00010 11 Error 00011 12 Error 00012 13 Error 00013 14 Error 00017 15 Error 00018 16 Error 00019 17 Error 00020 18 Error 00021 19 Error 00022 20 Error 00023 21 Error 00024 22 Error 00025 23 Error 00026 24 Error 00098

Error 00001

Unable to create SMTP signal handler. This error can also occur if the native AS/400 report converter cannot open an IFS output file when converting a report. If you have this problem, you either have an IFS security problem or you may need to talk to RJS Software Systems.

Error 00002

SMTP mail host could not be found. Check to make sure you're using a valid SMTP server host name from the AS/400 host table or your DNS server. Do not use an IP address for the SMTP host name. This problem can also be caused if your SMTP server is not available. If you cannot PING your SMTP server host name, you will need to talk to your network support people to make sure your SMTP server is operational.

Error 00003

Temporary message input IFS file could not be opened from the IFS. If you have this problem, you will need to talk to RJS Software Systems to determine the cause.

Error 00004

Temporary message input IFS file was zero bytes. If you have this problem, you will need to talk to RJS Software Systems to determine the cause.

Error 00005

Unable to open TCP/IP socket. If you have this problem, you will need to talk to RJS Software Systems to determine the cause.

Error 00006

Unable to connect to SMTP server. Check to make sure you're using a valid SMTP server host name from the AS/400 host table or your DNS server. Do not use an IP address for the SMTP host name. This problem can also be caused if your SMTP server is not available. If you cannot PING your SMTP server host name, you will need to talk to your network support people to make sure your SMTP server is operational.

Error 00007

Error writing HELO SMTP directive to SMTP server. It's possible you're not connecting to a valid SMTP server. If you have this problem, you will need to talk to your network support people to make sure your SMTP server is operational.

Error 00008

Error writing MAIL FROM directive to SMTP server. It's possible you're not connecting to a valid SMTP server, this SMTP server does not accept mail relaying or an invalid FROM email address was passed. Email addresses should not be passed with brackets (<>) around them. If you continue to have this problem after checking the FROM email address, you will need to talk to your network support people to determine if mail relaying is allowed for your SMTP server.

Error 00009

Error writing RCPT TO directive to SMTP server. It's possible you're not connecting to a valid SMTP server, this SMTP server does not accept mail relaying or an invalid TO email address was passed. Email addresses should not be passed with brackets (<>) around them. If you continue to have this problem after checking the TO email address, you will need to talk to your network support people to determine if mail relaying is allowed for your SMTP server.

Error 00010

Error occurred while writing email message DATA directive to SMTP server. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server. Try disconnecting and sending the email message again.

Error 00011

Error occurred while writing email message data to SMTP server. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server. Try disconnecting and sending the email message again.

Error 00012

Error occurred while writing end of email message data (.) directive to SMTP server. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server. Try disconnecting and sending the email message again.

Error 00013

Error occurred while writing email message QUIT directive to SMTP server. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server. Try disconnecting and sending the email message again.

Error 00017

Invalid response (not a 250) was received from your SMTP server after sending the HELO SMTP directive. It's possible you're not connecting to a valid SMTP server. If you have this problem, you will need to talk to your network support people to make sure your SMTP server is operational or RJS Software Systems to determine the cause.

Error 00018

Invalid response (not a 250) was received from your SMTP server after sending the MAIL FROM directive. It's possible you're not connecting to a valid SMTP server, this SMTP server does not accept mail relaying or an invalid FROM email address was passed. If you continue to have this problem after checking the FROM email address, you will need to talk to your network support people to determine if mail relaying is allowed for your SMTP server.

Error 00019

Invalid response (not a 250) was received from your SMTP server after sending the RCPT TO directive. It's possible you're not connecting to a valid SMTP server, this SMTP server does not accept mail relaying or an invalid TO email address was passed. If you continue to have this problem after checking the TO email address, you will need to talk to your network support people to determine if mail relaying is allowed for your SMTP server.

Error 00020

Message was not accepted for delivery by the SMTP server. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server. Try disconnecting and sending the email message again.

Error 00021

Authentication error when logging into SMTP server for authenticated SMTP. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server using SMTP authentication. Typically MS Exchange is the mail server being used if this error occurs.

Error 00022

Invalid response (not a 334) was received from your SMTP server after sending the AUTH LOGIN directive. It's possible you're not connecting to a valid SMTP server or this SMTP server does not accept authenticated connections. If you continue to have this problem, you will need to talk to your network support people to determine if authenticated SMTP is supported on your mail server. Typically MS Exchange is the mail server being used if this error occurs.

Error 00023

Authentication error when logging into SMTP server for authenticated SMTP. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server using SMTP authentication. Typically MS Exchange is the mail server being used if this error occurs.

Error 00024

Invalid response (not a 334) was received from your SMTP server after sending the USERID to the mail server. It's possible you're not connecting to a valid SMTP server or this SMTP server does not accept authenticated connections. Your SMTP user ID and password may also not be entered correctly. If you continue to have this problem, you will need to talk to your network support people to determine if authenticated SMTP is supported on your mail server. Typically MS Exchange is the mail server being used if this error occurs.

Error 00025

Authentication error when logging into SMTP server for authenticated SMTP. You may have been abnormally disconnected from your SMTP server while sending an email message or you are not allowed to send email to this SMTP server using SMTP authentication. Typically MS Exchange is the mail server being used if this error occurs.

Error 00026

Invalid response (not a 235) was received from your SMTP server after sending the PASSWORD to the mail server. It's possible you're not connecting to a valid SMTP server or this SMTP server does not accept authenticated connections. Your SMTP user ID and password may also not be entered correctly. If you continue to have this problem, you will need to talk to your network support people to determine if authenticated SMTP is supported on your mail server. Typically MS Exchange is the mail server being used if this error occurs.

Error 00098

SMTP timeout occurred. Most likely the SMTP API was unable to connect to the selected SMTP mail server.