KEYLIB32.DLL Not Found - Support

KEYLIB32.DLL Not Found

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Problem:

Customer gets a "keylib32.dll not found" error when launching the WinSpool/400 Email Report Server or WinSpool/400 Batch Report Server after upgrading from the Software Updates and Patches page of our website.

Solution:

They need to install the newest full version of WinSpool/400 Email Report Server or WinSpool/400 Batch Report Server from the PC Software Installation page prior to upgrading, most likely they had a version that did not require a PC License and therefore the keylib32.dll was never installed. This dll is the license checking code that gets called when launching either of these programs.

    • Note: Prior to upgrading the Email Report Server or Batch Report Server software, make sure the customer makes a backup of the Email Report Server (C:\WSPESR32) or Batch Report Server (C:\WSPBCH32) directory and data file.
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