Report not being marked with *SENT in the user data field after being emailed

From Support

If you have a question or seek clarification, please call Technical Support.

Problem:

When downloading and converting a large report to PDF, the report is not getting marked as *SENT after the download. The customer is using the Email Report Server via TCP/IP.

Solution:

Check the FTP Server inactivity timeout value:

CHGFTPA

THe default is usually 300 (5 minutes). If its taking longer to process the report, then you need to change this value.

Example:

CHGFTPA INACTTIMO(3600)

After changing the Inactivity Timeout value, make sure to restart the FTP service.

ENDTCPSVR SERVER(*FTP)

STRTCPSVR SERVER(*FTP)