Runtime Error 50003/Error 438 Occurs When Starting WinSpool/400 95/NT

From Support

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Problem:

This is an additional problem we discovered starting with WinSpool/400 95/NT V2.32 and beyond. In some cases, a user may have a version of the COMCTL32.OCX, COMDLG32.OCX, or TABCTL32.OCX which appears to be newer than the version we distribute, but is actually an older version.

Example: In one situation, the customer had version 5.00.3714 of the TABCTL32.OCX and the file date was 10/7/97. The version of TABCTL32.OCX that we're shipping is 5.01.4319, and the file date is 7/19/97. Even though the customer had an older version of the OCX, the file date was newer than the version we were shipping, so the user was getting an error.

The OCX version can be verified by checking the Properties for an OCX control. From the Windows Explorer simply highlight the file to be checked and select the File/Properties menu to view the file version information.

Solution:

The resolution to the problem is to rename or delete the existing COMCTL32.OCX, COMDLG32.OCX, or TABCTL32.OCX file and run the WinSpool/400 95/NT PC installation process again. When the software is reinstalled, the correct version of the OCX controls should be copied.