Switched from MAPI email system to SMTP and getting bad email address errors

From Support

If you have a question or seek clarification, please call Technical Support.

Problem:

I switched from MAPI email system (GroupWise) to SMTP and now they are getting error related to bad email address.

Solution:

The user had configured the Email Report Server to use the descritve names shown inthe Groupwise address book. SMTP does not reference the Groupwise address book.

Resolution: The user needs to change the email addresses in the Email Report Server table to actual internet-style email addresses.

For Example:
"John Doe" needs to be "JohnDoe@test.com".