Unable to Open PDF Reports using Adobe Acrobat 6.0 that were converted with the IBM Infoprint Server and RJS Infoprint Integrator software - Support

Unable to Open PDF Reports using Adobe Acrobat 6.0 that were converted with the IBM Infoprint Server and RJS Infoprint Integrator software

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Problem:

I cannot open PDF files generated via the IBM Infoprint Server/RJS Infoprint Integrator using Adobe Acrobat 6.0.

Acrobat 5.0 still works fine.

Solution:

The following IBM PTF's should be loaded on the as/400 system to resolve this problem. AS/400 PTF's can be ordered directly from IBM.

OS/400 V5R1 - Product 5722IP1

PTF - SI09075 - Adobe Acrobat 6.0 is not backwards compatible with PDFs created by Infoprint.

OS/400 V5R2 - Product 5722IP1

PTF - SI10145 - Adobe Acrobat 6.0 is not backwards compatible with PDFs created by Infoprint.

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