Unable to open RTF document created with RTF Report Converter or pages are missing when RTF document is opened using MS Word - Support

Unable to open RTF document created with RTF Report Converter or pages are missing when RTF document is opened using MS Word

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Problem:

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Rich text format RTF documents use brackets { } to delimit text in the files. Sometimes report data also contains brackets. This can cause the following problems:

- MS Word may not want to open the document.

- If the document opens, it may be missing data or pages.

Solution:

Here's how to resolve the problem:

1.) Make sure you have the RTF Report Converter V2.0.3 or above.

You can download the V2.0.5 patch from the following web link if you don't have it:

http://www.rjssoft.com/FILES/rtfup32.exe

2.) Start the RTF Report Converter program by itself and enable the "Replace unmatched bracket pairs" setting on the "File/Settings" screen. Click OK to save the settings and then exit the program.

3.) From now on this report should convert just fine with the RTF converter. Unmatched bracket characters { } will be replaced with braces instead [ ].

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