WebDocs - iSeries Edition Troubleshooting - Support

WebDocs - iSeries Edition Troubleshooting

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Suggestions

  • Are all required programs installed?
  • Is it licensed?
  • When troubleshooting a problem with the web interface, take a look at the logs for the CGI instance on the AS/400. This can be done by running the command:
WRKSBSJOB QHTTPSVR

Your results should look something like this:

Opt  Job         User        Type     -----Status-----  Function               
     WEBDOCSNEW  QTMHHTTP    BATCHI   ACTIVE            PGM-QZSRCGI           

Please note that your job names may vary. Put a 5 in front of the job to work with it, and choose option 10 to look at it's job log. Pressing F18 (Shift+F6) will drop you to the bottom of the joblog, which should show you the error message.

  • In addition, Apache keeps logs under it's directory on the IFS, which can be viewed using the command:
WRKLNK OBJ('/www/<your server name>/logs')
  • For debugging or to better understand what database queries are being made, you can enable the DEBUGSQL by changing it's value to *YES. This will display the SELECT statement on the top of the page in the WebDocs browser session. Please remember that this is a global change; all your users will see the SELECT statement if DEBUGSQL is enabled.

If you need Technical Support

Have the following information on hand before you call Technical Support.


Knowledge Base articles for WebDocs - iSeries Edition

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