WebDocs - iSeries Edition Troubleshooting
From Support
Suggestions
- Are all required programs installed?
- Is it licensed?
- When troubleshooting a problem with the web interface, take a look at the logs for the CGI instance on the AS/400. This can be done by running the command:
WRKSBSJOB QHTTPSVR
Your results should look something like this:
Opt Job User Type -----Status----- Function
WEBDOCSNEW QTMHHTTP BATCHI ACTIVE PGM-QZSRCGI
Please note that your job names may vary. Put a 5 in front of the job to work with it, and choose option 10 to look at it's job log. Pressing F18 (Shift+F6) will drop you to the bottom of the joblog, which should show you the error message.
- In addition, Apache keeps logs under it's directory on the IFS, which can be viewed using the command:
WRKLNK OBJ('/www/<your server name>/logs')
- For debugging or to better understand what database queries are being made, you can enable the DEBUGSQL by changing it's value to *YES. This will display the SELECT statement on the top of the page in the WebDocs browser session. Please remember that this is a global change; all your users will see the SELECT statement if DEBUGSQL is enabled.
If you need Technical Support
Have the following information on hand before you call Technical Support.
