WebDocs fails to launch but download meter shows - Support

WebDocs fails to launch but download meter shows

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Problem:

User has enabled the DOCACTIVEX data area for downloading and viewing documents without the Open/Save dialog in the web browser.

When clicking a document icon and trying to view a document with the WebDocs ActiveX control (RJSITETFR.OCX), the download meter shows but no document launches

Solution:

There is a data area in the RJSIMAGE library named MAINURL. This data area must be set to the base URL for the main WebDocs site.

Example URL settings:

If Main Full Login URL is: http://1.1.1.1:1080/imageserver/doc100r?action=init

The MAINURL data area must be set to: http://1.1.1.1:1080

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