WinSpool/400 Email Report Server appears to lock up when sending electronic forms with WinSpool/400 Electronic Forms
From Support
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Problem:
The user got a virus on their PC and the Reform spooler software started locking up when sending emails via the Email Report Server.
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Solution:
1.) Stop and exit the Reform Spooler Program.
2.) Stop and Exit WinSpool/400 Email Report Server.
3.) Clear all report text files from the C:\WSPEFORM\SPOOLER directory.
4.) Delete the C:\WSPEFORM\REFORM.INI file.
5.) Start the Reform Spooler Program. Go to the "File/Setup" screen and uncheck the "Prompt for Printer" Dialog box.
- Note: In this situation we also ended up uninstalling and reinstalling their printer drivers as well as the Adobe Acrobat software. Some of these files must have been corrupted by the virus.
